AI-enabled servicing
Client tier
Prototype · E. Tay
A
Axi Servicing Assistant
Agentic triage · deflect / guide / escalate
Live
Servicing scorecard
Deflection rate · today
57.4%
▲ 2.1 pts vs 7-day avg · target 60%
Contacts today
1,247
▲ 4% WoW · 0 this session
Cost saved · today
$2,741
▲ $310 vs last wk
CSAT · post-contact
4.4/5
▲ 0.2 vs last wk
Avg resolution
38s
▼ 6s AI-first paths

This session · routing outcomes

no sessions yet
Auto-resolved
0
Guided
0
Escalated
0

Contact drivers · today

% of volume

Live triage feed

real-time
Prototype built by Edward Tay for the Axi Head of Client Success application. The intent engine is a transparent retrieval + rules classifier running fully in your browser (no keys, no data leaves the page); in production this is where DevRev's Turing agents or an LLM slot in. Knowledge base uses public Axi facts; metrics are simulated to show the reporting shape. Not affiliated with Axi. · axi.edwardtay.com